Petsafe Electric Pet Fence PIF 275 19 User Manual

Model Number  
PIF-275-19  
wireless  
pet containment system  
receiver collar  
operating guide  
Please read thIs eNtIre guIde beFore begINNINg  
 
Not for use with aggressive dogs. Do not use  
this product if your dog is prone to aggressive  
behavior. Aggressive dogs can cause severe  
injury or death to their owners and others. If  
you are not sure that this product is right for  
your dog, please talk to your veterinarian or a  
certified trainer.  
®
This PetSafe Wireless Pet Containment  
®
System is NOT a solid barrier. The system is  
designed to act as a deterrent to remind pets  
by Static Correction to remain in the boundary  
established. It is important that you reinforce  
training with your pet on a regular basis. Since  
the tolerance level to Static Correction varies  
®
from pet to pet, Radio Systems Corporation  
CANNOT guarantee that the system will, in  
all cases, keep a pet within the established  
boundary. Not all pets can be trained to avoid  
crossing the boundary! Therefore, if you have  
reason to believe that your pet may pose a  
danger to others or harm himself if he is not  
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kept from crossing the boundaries, you should  
®
NOT rely solely upon the PetSafe Wireless  
®
Pet Containment System to confine your pet.  
®
Radio Systems Corporation shall NOT be  
liable for any property damage, economic loss  
or any consequential damages, sustained as a  
result of any animal crossing the boundary.  
Proper fit of the collar is important. A collar  
worn for too long or made too tight on the  
pet’s neck may cause skin damage. Ranging  
from redness to pressure ulcers; this condition  
is commonly known as bed sores.  
- Avoid leaving the collar on the dog for more  
than 12 hours per day.  
- When possible reposition the collar on the  
pet’s neck every 1 to 2 hours.  
- Check the fit to prevent excessive pressure;  
follow the instructions in this manual.  
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- Never connect a lead to the electronic  
collar; it will cause excessive pressure on  
the contacts.  
- When using a separate collar for a lead,  
don’t put pressure on the electronic collar.  
- Wash the dog’s neck area and the contacts  
of the collar weekly with a damp cloth.  
- Examine the contact area daily for signs of  
a rash or a sore.  
- If a rash or sore is found, discontinue use of  
the collar until the skin has healed.  
- If the condition persists beyond 48 hours,  
see your veterinarian.  
- For additional information on bed sores and  
pressure necrosis, please visit our website.  
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These steps will help keep your pet safe and  
comfortable. Millions of pets are comfortable  
while they wear stainless steel contacts. Some  
pets are sensitive to contact pressure. You may  
find after some time that your pet is very tolerant  
of the collar. If so, you may relax some of these  
precautions. It is important to continue daily  
checks of the area. If redness or sores are found,  
discontinue use until the skin has fully healed.  
You may need to trim the hair in the area of  
the Contact Points. Never shave the dog’s  
neck; this may lead to a rash or infection.  
Always remove your dog’s Receiver Collar  
before performing any Transmitter testing.  
If you use a collar and leash for training, be  
sure the extra collar does not put pressure on  
the contact points.  
Never remove power from the system when  
the collar is on the pet. This may activate the  
Receiver Collar.  
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®
Thank you for choosing PetSafe brand. You and your  
pet deserve a companionship that includes memorable  
moments and a shared understanding together. Our  
products and training tools promote a lifestyle of  
protection, teaching, and love — essentials that influence  
memories for a lifetime. If you have any questions about  
our products or training your pet, please visit our website  
at 1-800-732-2677.  
To get the most protection out of your warranty, please  
By registering and keeping your receipt, you will enjoy the  
product’s full warranty and should you ever need to call  
the Customer Care Center, we will be able to help you  
®
faster. Most importantly, PetSafe will never give or sell  
your valuable information to anyone. Complete warranty  
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How the System Works  
®
®
The PetSafe Wireless Pet Containment System has been proven  
safe, comfortable, and effective for pets over 8 pounds. The system  
works by transmitting a radio signal up to 90 feet in all directions.  
You temporarily define the Pet Area with Boundary Flags for a  
visual aid in training your pet. Your pet wears a Receiver Collar with  
Contact Points that touch his neck, and, once trained, is allowed to  
roam freely in the Pet Area. When your pet reaches the Boundary  
Zone, the Receiver Collar gives a warning beep before delivering  
a safe Static Correction through the Contact Points to get his  
attention until he returns to the Pet Area.  
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Operating Guide  
Prepare the Receiver Collar  
Your Receiver Collar comes with short Contact  
A
Points. Long Contact Points for pets with long  
or thick hair are available through our Customer  
Care Center at 1-800-732-2677. Tighten the  
Contact Points using the Test Light Tool (A)  
one-half turn beyond finger tight. Check the  
tightness weekly.  
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To Insert and Remove the  
Receiver Collar Battery  
Note: Do not install the battery while the  
Receiver Collar is on your pet.  
B
C
This Receiver Collar utilizes a replaceable  
®
PetSafe battery (RFA-67). This unique battery  
is designed to make battery replacement  
easier and increase water protection.  
To insert the battery, align the symbols on the  
battery (arrow) and Receiver Collar (triangle)  
(B). Use the edge of the Test Light Tool (B) to  
turn the battery clockwise until the arrow lines  
up with the lock symbol on the housing.  
To remove the battery, turn the battery counter-clockwise using the  
edge of the Test Light Tool (C). DO NOT attempt to cut into or pry open  
the battery. Be sure to discard the used battery properly.  
®
A replacement PetSafe battery (RFA-67) can be found at many retailers.  
Contact the Customer Care Center at 1-800-732-2677 or visit our web  
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To Set the Static Correction Level  
Read all steps before attempting to set the Static  
Correction Level.  
D
1. Remove the clear plastic cover with the edge  
of the Test Light Tool to expose the Correction  
Level Button (D).  
2. With the battery installed, press the Correction  
Level Button and release when the Receiver LED  
Indicator Light lights up (E).  
3. The Receiver LED Indicator Light will emit  
a series of flashes representing the Static  
Correction Level.  
E
4. Increase the Static Correction Level by pressing  
and releasing the Correction Level Button within  
5 seconds of the previous series of flashes.  
5. After setting the Static Correction Level, replace  
the cover to protect the Correction Level  
Button. The Static Correction levels increase in  
strength from 1 to 6. Pushing the Correction  
Level Button while the Receiver Collar is on  
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level 6 will cause the Receiver Collar to revert to level 1. Refer to  
the Function and Response Table to choose the Static Correction  
level that best fits your pet. The Receiver Indicator Light acts as a  
low battery indicator. The light will flash every 4 to 5 seconds when  
battery replacement is required.  
Battery Contact Verification  
Remove Receiver Collar from your pet. Press the button and verify  
that the LED light illuminates. If the LED light does not come on  
remove the battery. Locate the metal tabs in the battery well. Gently  
lift the tabs to ensure that the battery will make good contact.  
Replace the battery into the Receiver Collar. Press the button and  
check that the LED light illuminates.  
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Function and Response Table  
Static  
Indicator Light  
Response  
Correction Receiver Collar Function  
Level  
Temperament of Pet  
1 Flash  
1
2
3
4
5
6
No Static Correction, Tone Only Initial Training Mode  
Low Static Correction Timid  
Medium-Low Static Correction Timid or Average  
Medium Static Correction Average Energy  
Medium-High Static Correction Average or High Energy  
2 Flashes  
3 Flashes  
4 Flashes  
5 Flashes  
6 Flashes  
High Static Correction  
High Energy  
Flashes once every  
4 to 5 seconds  
Indicates Low Battery  
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Fit the Receiver Collar  
Important: The proper fit and placement of your Receiver Collar is  
important for effective training. The Contact Points must have direct  
contact with your pet’s skin on the underside of his neck.  
See important safety information on pages 4-6.  
To assure a proper fit, please follow these steps:  
F
1. Make sure that the battery is not installed in  
the Receiver Collar.  
2. Start with your pet standing comfortably (F).  
3. To make it easier to hear the warning tone,  
place the Receiver Collar on your pet with  
the logo side of Receiver facing up.  
4. Center the Contact Points underneath  
your pet’s neck, touching the skin.  
You may need to trim the hair in the area of  
the Contact Points. Never shave the dog’s  
neck; this may lead to a rash or infection.  
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5. Check the tightness of the Receiver  
Collar by inserting one finger  
G
H
between the end of a Contact Point  
and your pet’s neck. The fit should be  
snug but not constricting (G).  
6. Allow your pet to wear the collar for  
several minutes then recheck the  
fit. Check the fit again as your pet  
becomes more comfortable with the  
Receiver Collar.  
7. Trim the collar as follows (H):  
a. Mark the desired length of the  
Receiver Collar with a pen. Allow  
for growth if your pet is young or grows a thick winter coat.  
b. Remove the Receiver Collar from your pet and cut off  
the excess.  
c. Before placing the Receiver Collar back onto your pet,  
seal the edge of the cut collar by applying a flame along  
the frayed edge.  
8. Put battery in Receiver Collar.  
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To Re-Thread the Collar  
The slide buckle prevents  
the collar from becoming  
loose around your pet’s  
neck.  
Slide Buckle  
Ridges  
The ridges must be facing  
up; the collar will slip if it is  
not properly threaded.  
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Taking Your Pet Out of the Pet Area  
Important: Remove the Receiver Collar and leave it in the Pet Area.  
Once your pet learns the Boundary Zone, he will be reluctant to cross  
it for walks or car rides.  
Option 1: Replace the Receiver Collar with a regular collar. Put your  
pet in a car that is within the Pet Area and drive him  
out of the Pet Area.  
Option 2: Replace the Receiver Collar with a  
regular collar and leash. Walk your pet out of the  
Pet Area while giving a command such as “OK”  
at a specific place of the Boundary Zone (the end  
of your driveway, sidewalk, etc.). Always leave the  
Pet Area with a leash at this place and your pet  
will associate leaving the Pet Area only on a leash,  
only at this place, and only with a person. You may  
initially need to convince your pet to leave the Pet Area with a food  
treat and lots of praise.  
Note: You may also carry your pet out of the Pet Area.  
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®
Please refer to your PetSafe Wireless Pet Containment System  
Operating and Training Guide for a complete list of Frequently Asked  
Troubleshooting  
The Receiver Collar Check that the Transmitter is plugged into  
is not beeping or  
administering a  
Static Correction.  
a working 120-volt outlet, turned on, the  
Power Light is on, and the Transmitter  
controls are set at your desired settings.  
Check Receiver battery to make sure it is  
installed properly.  
When replacing the battery, do so while  
standing within 5-10 feet of the Transmitter.  
Re-Synchronize the System. (Page 22)  
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The Receiver  
Collar is beeping  
everywhere.  
Check that the Transmitter is plugged  
into a working standard 120-volt outlet,  
turned on, the Power Light is on, and the  
Transmitter controls are set at your desired  
settings.  
Bring Receiver Collar while standing within  
5-10 feet of the Transmitter to reset.  
Re-Synchronize the System. (Page 22)  
The Receiver  
Make sure the Static Correction Level is set  
at 2 or above.  
Test the Receiver Collar with the Test Light.  
If the Test Light flashes, check the fit of the  
Receiver Collar.  
Collar is beeping  
but my pet is not  
responding to the  
Static Correction.  
Trim your pet’s fur where the Contact  
Points touch the neck and/or purchase long  
Contact Points by contacting the Customer  
Care Center at 1-800-732-2677.  
Increase the Static Correction Level.  
Repeat training steps to reinforce training.  
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My pet reacts  
strongly to the  
Static Correction  
and has become  
fearful.  
Lower the Static Correction Level.  
Make sure you are in control of the situation  
when your pet receives his first Static  
Corrections (have him on a leash attached  
to a separate, non-metallic collar) and lead  
him into the Pet Area and praise him. If your  
pet remains fearful, suspend training and  
start again the next day. Make sure to end  
all training sessions on a positive note with  
lots of praise and play.  
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Make sure the Receiver Collar battery is  
properly installed, the Static Correction level is  
set at 2 or greater, and the Test Light Contacts  
are touching the Contact Points (I).  
I
Test Light Instructions  
1. Make sure the Receiver Collar battery is  
properly installed. Set the Correction Level  
to 2 or above.  
2. Hold the Test Light Contacts to  
J
K
the Contact Points (I).  
3. Walk toward the Boundary  
Zone holding the Receiver  
collar at your pet’s neck level (J)  
until the Test Light flashes (K).  
Save Test Light for future testing.  
Pet  
Area  
Note: If the Test Light does not flash, install a new battery and re-test.  
If Test Light still does not flash, contact the Customer Care Center at  
1-800-732-2677.  
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Re-synchronize the System  
1. Remove the Receiver Collar from your pet.  
2. Remove the battery from the Receiver Collar. Discharge all power  
by holding the correction level button down until the LED is no  
longer illuminated.  
3. At the transmitter, move the Boundary Switch from the low to the  
high position.  
4. Slowly adjust the Boundary Control Dial up to 8, down to 1 and  
then back to the #4 position.  
5. Standing within 5-10 feet of the Transmitter, reinsert the battery  
into the Receiver Collar.  
6. Test the Boundary and verify operation by walking out into the Pet  
Area until your Receiver Collar responds. (With the Transmitter set  
to 4, it should activate approximately 40-50 feet away).  
Once you are confident that the system is working, reset the  
Transmitter controls to the original setting.  
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Terms of Use and Limitation of Liability  
1. Terms of Use  
This Product is offered to you conditioned upon your acceptance  
without modification of the terms, conditions and notices  
contained herein. Usage of this Product implies acceptance of all  
such terms, conditions, and notices.  
2. Proper Use  
This Product is designed for use with pets where training is  
desired. The specific temperament of your pet may not work with  
this Product. If you are unsure whether this is appropriate for your  
pet, please consult your veterinarian or certified trainer.  
3. No Unlawful or Prohibited Use  
This Product is designed for use with pets only. This pet training  
device is not intended to harm, injure or provoke. Using this  
Product in a way that is not intended could result in violation of  
Federal, State or local laws.  
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4. Limitation of Liability  
®
In no event shall Radio Systems Corporation be liable for any  
direct, indirect, punitive, incidental, special or consequential  
damages, or any damages whatsoever arising out of or connected  
with the use or misuse of this Product. Buyer assumes all risks  
and liability from the use of this Product.  
5. Modification of Terms and Conditions  
®
Radio Systems Corporation reserves the right to change the  
terms, conditions and notices under which this Product is offered.  
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Compliance  
USA/Canada  
This equipment has been tested and found to comply with the limits  
for a Class B digital device, pursuant to Part 15 of the FCC Rules.  
These limits are designed to provide reasonable protection against  
harmful interference when the equipment is operated in a residential  
environment. This equipment generates, uses, and can radiate  
radio frequency energy and, if not installed and used in accordance  
with the instruction guide, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will  
not occur in a practical installation. If this equipment causes harmful  
interference to radio or television reception, which can be determined  
by turning the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following measures:  
Relocate the interfered receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that  
to which the receiver is connected.  
Contact the Customer Care Center at 1-800-732-2677.  
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This device complies with part 15 of the FCC Rules. Operation is subject  
to the following two conditions: (1) This device may not cause harmful  
interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
This device complies with Industry Canada licence-exempt RSS  
standard(s). Operation is subject to the following two conditions: (1) this  
device may not cause interference, and (2) this device must accept any  
interference, including interference that may cause undesired operation  
of the device.  
Unauthorized changes or modifications to the equipment, not approved  
®
by Radio Systems Corporation, could result in not meeting compliance  
with FCC or IC regulations and void the user’s authority to operate the  
equipment.  
Australia  
This device complies with the applicable EMC requirements specified  
by the ACMA (Australian Communications and Media Authority).  
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Customer Care International  
USA & Canada - Tel: 800-732-2677  
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM  
Australia - Tel: 1800 786 608  
Monday - Friday 7:30 AM - 5 PM  
New Zealand - Tel: 0800 543 054  
Monday - Friday 10:30 AM - 7 PM  
This product has the benefit of a limited manufacturer’s warranty.  
Details of the warranty applicable to this product and its terms can be  
®
addressed envelope to PetSafe Ltd. Redthorn House, Unit 9, Chorley  
West Business Park, Ackhurst Road, Chorley, Lancashire PR7 1NL,  
United Kingdom.  
Perchlorate Battery  
Perchlorate Material – special handling may apply.  
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®
Radio Systems Corporation  
10427 PetSafe Way  
Knoxville, TN 37932  
1-800-732-2677  
Protected by US Patents 6,879,300;  
6,921,089; 7,142,167 and D515,027.  
400-1423  
©2006 Radio Systems Corporation  
 

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